Privacy Policy

Effective Date: 26/05/2023

This Privacy Policy outlines how Better Connected (‘we’, ‘us’ or ‘our’) collects, uses, and protects the personal information of individuals (‘you’ or ‘your’) who interact with our services as a UK Energy Consultant Business. We are committed to respecting and protecting your privacy rights in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Information We Collect:

1.1 Personal Information: We may collect personal information such as your name, address, email address, phone number, and other contact details when you voluntarily provide them to us. This information may be collected through our website, telephone conversations, email communication, or in-person meetings.

1.2 Usage Information: We may automatically collect certain information about your use of our website, such as your IP address, browser type, operating system, and browsing behaviour. This information helps us improve our services and provide a better user experience.

Use of Personal Information:

2.1 Providing Services: We use the personal information you provide to deliver our services as an energy consultant. This may include conducting energy audits, providing energy efficiency advice, recommending energy-saving solutions, and assisting with energy procurement.

2.2 Communication: We may use your personal information to communicate with you about our services, respond to your inquiries, and provide relevant information or updates.

2.3 Marketing: With your consent, we may use your contact details to send you promotional materials, newsletters, or other marketing communications. You have the right to opt-out of receiving such communications at any time.

2.4 Legal Obligations: We may process your personal information to comply with applicable laws, regulations, or legal obligations, such as record-keeping requirements or responding to lawful requests from government authorities.

Data Sharing and Disclosure:

3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services. These providers are bound by contractual obligations to protect the confidentiality and security of your information.

3.2 Legal Requirements: We may disclose your personal information if required to do so by law, court order, or other legal processes.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new entity or owner, subject to the terms of this Privacy Policy.

Data Security:

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.

Your Rights:

You have certain rights regarding your personal information under applicable data protection laws, including the right to access, rectify, restrict processing, and erase your data. You also have the right to withdraw your consent for marketing communications at any time. To exercise your rights or make any requests, please contact us using the information provided below.

Data Retention:

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Better Connected
The Stables, Colehill Bank,
Congleton, Cheshire, CW12 3AD
T: 0845 217 7525

Updates to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. We encourage you to review this page periodically for any updates. The effective date of the latest version will be indicated at the top of the page.

We appreciate your trust in Better Connected and our commitment to safeguarding your privacy.